EHG™ ships orders to non-PO Box addresses within the contiguous United States unless otherwise noted or an expedited option is selected by the customer. Please allow 1–7 business days for processing and an additional 1–7 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed.
ALASKA AND HAWAII
All shipments to Alaska or Hawaii may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order. Due to the distance, shipments will take a minimum of 5 business days to arrive. Look for a shipment tracking number via email when your order has been processed. Promotional shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Hawaii or Alaska.
We allow all merchandise, with the original receipt or packing slip, to be returned for a full refund within 30 days of the purchase by mail to our Customer Care Department. All items must be unworn, unwashed and in new condition to be eligible for a refund or merchandise credit.
Refunds for items returned after 30 days of original purchase will be in the form of store credit at the current retail price. Items returned after 90 days of purchase will not be accepted. If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately. We will resend the correct item to you and refund the return shipping costs due to our error.